Help & Support
Most recording problems come down to a few everyday things. Here’s how to avoid them and what to do if one happens.
Before you record
Run through this before every session.
- 1Test your mic before game day. Clip it on, record a 1-minute test session in the app, tap Finish, and check that your debrief comes through. A mic that hasn’t been tested is the most common reason a first session doesn’t work.
- 2Turn on Do Not Disturb. A phone call pauses your recording.
- 3Close music, video and voice memo apps. Other audio apps can pause the recording too.
- 4Start with a charged phone and mic, and keep at least 2 GB of storage free.
- 5Leave the app open. Lock your phone and put it in your pocket, but never swipe the app closed while it’s recording.
- 6Tap Finish when you’re done, before you close the app.
Common issues
Still stuck? We’ll sort it out.
Email us with your name, club, and the date and time of the session. A screenshot helps if you have one. We usually reply the same day.
Email support
Club directors: you can see every coach’s sessions in your dashboard .